SALES TERMS & CONDITIONS
This Agreement is between SUPATIX (ABN 88 371 663 153), its successors and assignees, (referred to as “SUPATIX”, “we”, “us” or “our”), and you the person, organisation or entity that purchases products or related services from us (referred to as “you” or “your”), and collectively the Parties.
These Terms & Conditions form the Agreement under which we will supply products and related services to you. Please read the Terms & Conditions carefully. The Terms & Conditions apply to all sales made by us to you. The Terms & Conditions are available at www.supatix.com.au (“Site”). Please contact us if you have any questions, before you purchase products or related services from us.
By purchasing a product or service, including tickets from SUPATIX, you agree to be bound by our Terms & Conditions. These Terms & Conditions relate to both the sale of tickets and attendance at events. Your purchase from us indicates that you have had sufficient opportunity to access the Terms & Conditions and contact us, that you have read, accepted and will comply with the Terms & Conditions, and that you are eighteen (18) years or older, or have the consent of a legal guardian who is eighteen (18) years or older. You must not order products or services from us if you are under eighteen (18) years of age or do not have the consent of a legal guardian who is eighteen (18) years or older. If you do not agree to the Terms & Conditions, do not purchase from us.
Each ticket is sold subject to any additional terms & conditions of the SUPATIX (“Seller’s Terms”). Where applicable, any Seller’s Terms will be disclosed on our Site.
1. Registration: We may provide a confirmation of account registration when you register on our Site. If we do establish an account for you, it is your responsibility to keep your account details confidential. You are liable for all activity on your account, including purchases made using your account details.
2. Products and Orders:
3. Price and Payments:
(a) You agree to pay the purchase price specified on the Site at the time that you place your order for the purchase of a product, plus any applicable delivery and insurance charges based on the delivery options selected by you. All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable). Delivery and any insurance charges will be separately shown.
(b) You must pay for the product by one of the methods set out on our Site. Your payment will be processed upon receipt of your order. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed then your order may be cancelled.
4. Availability and Cancellation:
(a) All purchases made with us are subject to availability. We do our best to keep in stock most products that are advertised by us, and to keep our Site up to date with availability of products.
(b) If there is a considerable delay in dispatching your order, or if for any reason, we cannot supply a product you have ordered, we will contact you using the contact details provided by you when you placed the order. You can choose a refund, store credit, or to put your order on backorder as agreed with you. If you choose a refund or store credit, any delivery costs you have paid for the product will be refunded to you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available.
5. Variations to performances and events
(a) You acknowledge and agree that Supatix does not have control over the addition, withdrawal, rescheduling or substitution of artists and/or variations to advertised programs, venues, or seating allocations and audience capacities.
(a) Location: We deliver Australia wide. Please refer to delivery information on our Site, to check that you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.
(b) Cost: We offer free delivery by registered post for all hard copy ticket. Where expedited shipping is requested, a delivery fee may apply.
(c) Timing: We will normally dispatch the product within 1 business day following the receipt of your order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. Where tickets are emailed, they will be sent to your registered email address. Where physical postage is required, we will deliver the product to the place of delivery you specify when making your order.
(d) Change: If you need to change a delivery date or the delivery address, please contact us as soon as possible to see if this is possible. If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery.
(e) Method: We may deliver the products via a range of delivery methods. The majority of tickets sold on our site are in electronic format and will be emailed upon payment. All physical deliveries must be signed for. Where physical postage is required, if neither you nor your authorised representative is at the delivery address to take delivery, you will be notified, generally by the delivery company leaving a card with contact details so that you can arrange another delivery time and date.
(f) Title: Title in the products will not pass to you until delivery, or such time your payment has been processed or otherwise received by us, whichever occurs later. If your payment is declined or is subject to a chargeback or reversal for any reason, we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.
7. Discount Codes and Promotions:
We may from time to time offer promotional discount codes, which may be applicable to goods on the Site, and must be entered at the time of submitting your order. The conditions of use relating to any discount code will be specified at the time that it is issued.
Your feedback is important to us. We seek to resolve your concerns quickly and effectively. If you have any feedback or questions about our products, please contact us. If there is a dispute between the Parties in relation to these Terms, the Parties agree to the following dispute resolution procedure:
Any attempts made by the Parties to resolve a dispute pursuant to this clause are without prejudice to other rights or entitlements of the Parties under these Terms, by law or in equity.
10. FanProtect Guarantee, Consumer Law, Return, Refund and Exchange Policy
(a) FanProtect Guarantee: SupaTix warrants that you will receive the tickets valid for entry and on time. If problems arise, we’ll source replacement tickets, equivalent or better at no extra cost. Failing that (and it does mean we’ve failed you) we’ll give you a full refund.
(b) ACL: Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us via the Site which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and these Terms and Conditions.
(c) Goods: If you are a consumer as defined in the ACL, the following notice applies to you: “Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
(d) To the extent permitted by law, we exclude all express and implied warranties, and all material and work is provided to you without warranties of any kind, either express or implied. We expressly disclaim all warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose.
(e) Replacement, exchange or refund: If you wish to seek replacement, exchange or a refund for a product, please contact us and we will explain the requirements to you.
(f) Refund: If an event is postponed you will be issued replacement tickets for the deferred event. If an event is cancelled you will be provided with a refund for your tickets. If the tickets delivered are not materially as described on our Site you will be issued with a refund.
(g) Packaging: You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. We will arrange for any products you want returned to be collected, usually within 5 business days.
11. Limitation of Liability and Disclaimers:
For any questions or notice, please contact us.
We’re committed to serving our clients and that shows in the great service we provide every day. Supatix – Tickets made easy!